GOM PRIVACY POLICY
Effective as of July 1, 2018
GOM is committed to maintaining robust privacy protections for its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
This Privacy Policy is incorporated into and subject to our Terms of Use (found at www.gomhealth.com) Unless otherwise defined herein, capitalized terms shall have the same meanings as those defined in the Terms of Use. By accessing the Platform or utilizing the Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
1.INFORMATION WE COLLECT
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email, name, date of birth, age, gender, ethnicity, height, weight, waist circumference, marital status, education, occupation, employment status, partner name, contact information (telephone number, address), which you submit to us through the registration process.
1.1 Information collected via Technology
We track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Platform and/or Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information: browser type and operating system, the number of visitors to our Website and the way in which visitors interact with the Website. Personal information cannot be collected by cookies and other tracking technology; however, cookies may be tied to Personal Information which was previously provided by a User. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
1.2 Information you provide us by registering for an account
In addition to the information provided automatically by your browser when you visit the Platform, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service, entering your demographic data (name, gender, age and email address), and creating a user name and a password. You will also need to provide answers to certain questions regarding your medical/behavioral history. We will use this data to generate a “Personalized Disease Risk Report,” which will serve as the basis for a customized weight management plan. To use the Service thereafter, you will need to submit additional Personal Information which may include any or all of the following: credit card information; shipping address; personal and lifestyle history; weight history; surgical history; allergy history; family health history; social history; eating history; activity history; sleep history; contents of food and/or activity journal. By registering, you are authorizing us to collect, store and use your Personal Information in accordance with this Privacy Policy.
1.3 Information provided by third-party applications and devices
The Site offers you the option to link your account with third party applications or devices (each one referred to as a “Tracker”) such as activity trackers that measure your activity level (e.g. the number of steps and distance walked, calories burned and other personal metrics). If you link your GOM account with an account you have with a third-party Tracker provider, the third-party provider will receive the information from us that you have a GOM account. At the same time, data collected by your third-party Tracker (for example, personal activity data collected via an activity tracker device or other collected data) will be transferred to us and may be incorporated into your GOM account (for example, activity logs) in accordance with the terms of this Privacy Policy. You have the option to disconnect the Trackers from your GOM account at any time via the Platform. Please refer to the privacy policy of your Tracker provider for further details about what specific data is collected by your third-party Tracker and account.
The app does use third party services that may collect information used to identify you.
1.4 Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
1.5 Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
1.6 Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
1.7 Children’s Privacy
The Platform and the Service are not directed to anyone under the age of 18. The Platform does not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at support@gomhealth.com.
2. HOW WE USE AND SHARE INFORMATION
2.1 Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to design a customized weight management plan, contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Use, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
2.2 Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Platform. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Platform so that you may opt out of the new information practices. We suggest that you check the Platform periodically if you are concerned about how your information is used.
3. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
4. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us in the “Settings” section of the Platform. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Platform, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
5. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Platform and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Platform or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
6. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
7. DEVICE PERMISIONS FOR PERSONAL DATA ACCESS
Depending on the User’s specific device, this Application may request certain permissions that allow it to access the User’s device Data as described below.
By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User’s device and software.
Please note that the revoking of such permissions might impact the proper functioning of this Application.
If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.
Approximate location permission
Used for accessing the User’s approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services.
The geographic location of the User is determined in a manner that isn’t continuous. This means that it is impossible for this Application to derive the approximate position of the User on a continuous basis.
Camera permission
Used for accessing the camera or capturing images and video from the device.
Microphone permission
Used for accessing and recording microphone audio from the User’s device.
Motion sensors permission
Used for accessing the User’s device motion sensors to measure the User’s activity such as step counts, stairs climbed, and movement type (walking, cycling, etc.).
Phone permission
Used for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the “phone state”, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls.
8. CONTACT US
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to support@gomhealth.com.